PLEASE DO NOT VISIT THE PRACTICE WITHOUT PHONING AHEAD FIRST.
COVID-19 Testing: From Monday 16th March, we will be referring symptomatic patients directly for COVID-19 testing.
Due to the increased volume of phone and email queries about Coronavirus testing, we are now asking symptomatic patients to complete the following questionnaire to help us assess you more efficiently.
We understand our patients are concerned for themselves and their loved ones and we can assure you we are doing everything we can to operate as normally as possible in these extraordinary times, while at the same time minimising the risk of exposure to our patients or indeed our practice.
- On receipt of the form, one of the practice doctors or nurse will contact you to confirm receipt and clarify any issues via phone consultation if necessary. Remote consultations in relation to Covid-19 queries are free of charge. If a private telephone or video consultation need to be set up, this will incur a fee of €40. The reason we have set up remote consultations is for your safety and the safety of our staff during these challenging times.
- If you meet the current criteria for Covid-19 testing as outlined by Health Protection Surveillance Centre Guidelines, we will submit an e-referral to request Covid-19 testing to the National Ambulance Service (NAS).
- We will send you a text message to confirm the referral has been sent.
- NAS will contact you directly to arrange this and give further information. This may take a number of days depending on demand. We have no way of speeding this up, please be patient.
- If your symptoms worsen whilst you are waiting for testing, please contact us so we can further evaluate your status.
- While you are awaiting contact, PLEASE SELF ISOLATE AT HOME to help slow down the spread of the virus.
- Please do not come in to the Practice as you risk passing on infection to other patients and our staff.
In this time of great uncertainty and with the COVID-19 situation evolving continuously we would ask you to read the following:
If you develop symptoms such as Cough, Shortness of Breath or Fever, please self isolate and contact your GP who will arrange testing for you. There is valuable information available on http://www.hpsc.ie and also http://www.hse.ie.
DO NOT CALL 112 or 999. Please keep these lines open.
We are here for ALL our patients so if you are unwell without the above symptoms please call us on 01 2875932 a normal and you will be looked after. Regular prescriptions will still be issued as needed. Please allow 48 hours (two working days) to have them filled.
Due to the significantly increased volume of queries and requests from our doctors, and in an effort to move away from face-to-face consultations, if you have a non-Covid-19 related worry or query, we can facilitate scheduled chargeable telephone consultations.
Note, if booking an appointment, please consider whether you actually need to attend the practice – many illnesses are mild self-limiting viruses that do not require treatment. We are trying to reduce the risk of spreading any illnesses around by asking patients only to book appointments if necessary.
If you do have an appointment to attend in person, we would ask you to check in by phoning us on arrival and remain in your car until you are admitted by a doctor or nurse.
Certs: We can arrange to email work certs and should be moving to online social welfare certificates in the coming weeks.
If you are still considering travel at this stage we urge you to follow the Department of Foreign Affairs guidelines on http://www.dfa.ie. Remember it is YOUR decision to travel and NOT the decision of your doctor or anybody else. Please do not block the phone lines with these queries.
At this stage, most non essential outpatient appointments in our hospitals have been cancelled. Please DO NOT call your GP in reference to cancelled hospital appointments; they will be rescheduled when this health crisis is over.
We are here to help ALL our patients. We also understand that you may be worried and frightened. We would ask people to follow the advice being given by the experts on a daily basis, wash your hands regularly, exercise strict social distancing and cocooning regulations, only go to the shops only when you need to.
Thank you for taking the time to read these instructions. As a community we must do all we can to help ourselves and others. Our priority is to keep our patients, staff, members of the public and the premises free of infection.
Carrig Clinic 01 2875932 is open Monday to Friday 8am to 5pm.
The E-Doc Out of Hours GP Service 01 2234500 runs overnight from 6pm to 8am and 24 hours over the weekend
Should you or an older person you know need advice or support, Alone Ireland has set up a helpline 8am – 8pm Monday -Friday on 0818 222 024.
Coronavirus COVID-19 Information – please read
There are a number of simple steps that can be taken to help protect yourself and others from Coronavirus:
Regular hand-washing using warm water and soap for at least 20 seconds. If not available, use an alcohol-based hand sanitizer.
Avoid touching your eyes, nose and mouth with unwashed hands.
Cover your mouth when coughing or sneezing by coughing into your elbow/sleeve and or using a tissue.
Dispose of used tissues in bins/wash your hands.
Clean and disinfect touched objects and surfaces – standard household surface cleaners and disinfectants are sufficient.
Exercise social distancing, ie keep a distance of minimum 2 metres (6 feet) between you and other people.
Follow local public health guidance and travel advisory information.
Wearing a mask to protect yourself is not necessary unless you are personally at high risk of contracting the disease due to being in a high-risk area and having underlying medical conditions. Guidelines regarding the wearing of face masks is currently under review by the World Health Organisation.
As this situation is rapidly evolving, local guidelines will change and be updated frequently. It is important to familiarise yourself with these guidelines as they develop.